These Terms of Service ("Terms") constitute a legally binding and enforceable contract between ScopeX Technologies Limited ("ScopeX," "We," "Our," "Us"), a company incorporated in Ontario, Canada, with an address at Unit C6 - 80 Birmingham St, Toronto, ON, Canada, M8V3W6, and any end user of the Service ("you," "user," or "your"). By accessing or using the Platform, you are deemed to have read and fully accepted these Terms. This agreement between you and ScopeX is enforceable and governed by these Terms and our other policies. If you disagree with these Terms, you must terminate your account.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("you," "User") and ScopeX Technologies Limited ("ScopeX," "we," "us"), a company incorporated under the laws of Ontario, Canada, Corporation No. OCN 1001126446.
ScopeX is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), registration number C100000621, under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
ScopeX provides a cross-border money transfer platform (the "Platform") that enables individuals in the European Economic Area (EEA), the United Kingdom (UK), the United States (US), and Canada to send money to recipients in India.
We connect you to licensed financial partners ("Licensed Partners") who are authorised in their respective jurisdictions to provide payment services, currency conversion, and fund settlement. ScopeX does not hold your funds at any point. Currency is transmitted directly by our Licensed Partners, who are regulated financial institutions.
By creating an account or using our Services, you confirm that you:
These Terms must be read alongside our Privacy Policy.
Our Services are available to individuals who:
Prohibited jurisdictions. You may not use our Services if you are located in or a resident of: Iran, North Korea, Syria, Cuba, the Crimea, Donetsk, or Luhansk regions of Ukraine, or any other jurisdiction where our Services would violate applicable law or sanctions.
To use our Services, you must register an Account with accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and phone number. You must provide valid government-issued identification as part of our verification process.
As a FINTRAC-registered MSB, ScopeX is required by law to verify your identity before providing Services. Our Licensed Partners must also conduct their own KYC and AML checks. You agree to:
We may reject your registration, restrict your Account, or refuse to process transactions if we cannot verify your identity to our satisfaction or that of our Licensed Partners.
You are responsible for maintaining the confidentiality of your login credentials. You must:
You are responsible for all activity on your Account until you notify us of a security breach. Once notified, we will take appropriate steps to secure your Account.
You may maintain only one Account. You may not create accounts under a false identity or on behalf of another person without our express written consent.
You may use our Platform to send money ("Transactions") from your account in an EEA country, the UK, the US, or Canada to a recipient ("Beneficiary") in India. You must provide accurate Beneficiary details, including the Beneficiary's full name, bank account number, and IFSC code.
When you initiate a Transaction:
For certain payment routes, Licensed Partners may use regulated settlement instruments as part of their internal processing. These instruments are managed entirely by the Licensed Partner under their regulatory authorisations; you will not directly hold or interact with them. You send your local currency and the Beneficiary receives Indian Rupees.
| Sending jurisdiction | Target delivery to Beneficiary's bank |
|---|---|
| EEA countries | End of next business day (D+1) after we receive your payment, in accordance with PSD2 |
| United Kingdom | End of next business day (D+1), in accordance with the Payment Services Regulations 2017 |
| US and Canada | 1–3 business days, depending on payment method and receiving bank |
These timeframes apply to the payment execution leg. Cross-border settlement to the Indian banking system may take additional time. Transactions may be delayed for compliance, fraud prevention, or regulatory reasons. We will notify you of material delays to the extent we are legally permitted to do so.
We may refuse, delay, suspend, or reverse any Transaction if:
Where we refuse a Transaction, we will inform you of the refusal and the reasons, unless disclosure is prohibited by law (see Section 8.3 on the tipping-off prohibition).
ScopeX currently charges zero transfer fees on standard Transactions. Any fees charged by your bank or payment provider (such as card processing fees) are your responsibility and are not controlled by ScopeX.
We reserve the right to introduce fees in the future. We will give you at least two (2) months' advance written notice before any fee changes take effect for EEA and UK users, and at least thirty (30) days' notice for users in other jurisdictions.
Transactions are subject to minimum and maximum limits, which may vary depending on your jurisdiction, identity verification level, and our risk assessment. Current limits are displayed in the Platform before you initiate a Transaction. We may change limits at any time, subject to the notice requirements in Section 14.
You may cancel a Transaction before it has been transmitted to our Licensed Partner. Once transmitted, we cannot guarantee cancellation, but we will use reasonable efforts to facilitate a reversal if the Beneficiary's account has not yet been credited.
EEA and UK users: Once we have received your payment order, you may not revoke it, except as expressly provided in these Terms (PSD2 Art. 80; UK PSRs 2017, Reg. 78).
As our Services are provided through a distance contract, you have the right to withdraw from these Terms within fourteen (14) calendar days of creating your Account, without giving any reason.
You acknowledge that:
To exercise your right of withdrawal, contact legal@scopex.money.
A refund will be issued if:
To request a refund, contact support@scopex.money with the Transaction reference number, date, amount, and reason.
If your bank initiates a chargeback on a Transaction:
If you become aware of any unauthorised or incorrectly executed Transaction, notify us without undue delay at support@scopex.money or via in-app support.
| Jurisdiction | Reporting window |
|---|---|
| EEA users | Up to 13 months from the Transaction date (PSD2, Art. 71) |
| UK users | Up to 13 months from the Transaction date (PSRs 2017, Reg. 74) |
| US and Canadian users | Within 60 days of the Transaction date |
Where you report an unauthorised Transaction in time:
We will investigate all reported unauthorised Transactions and, where confirmed, refund the amount within ten (10) business days in accordance with applicable federal and state/provincial law.
| Jurisdiction | Status |
|---|---|
| Canada | Registered MSB with FINTRAC, registration C100000621. Subject to PCMLTFA. |
| United States | US regulatory registration is under evaluation. Services to US users are provided through Licensed Partners holding applicable federal and state authorisations. ScopeX is not currently registered as a money transmitter with FinCEN or any US state. |
| EEA | ScopeX is not directly authorised as a payment service provider in the EEA. Services are facilitated through EEA-authorised Licensed Partners. |
| United Kingdom | ScopeX is not authorised or registered by the Financial Conduct Authority (FCA). Services are facilitated through Licensed Partners. |
Our Licensed Partners are regulated financial institutions responsible for the custody, currency conversion, and settlement of your funds. The relevant Licensed Partner for your Transaction will be identified to you before you confirm. The Licensed Partner's own terms and conditions apply to the payment execution elements of your Transaction.
Our Licensed Partners may use regulated digital settlement instruments as part of the internal payment processing chain. Where such instruments qualify as electronic money tokens under EU Regulation 2023/1114 (MiCA), the issuing Licensed Partner is required to:
In practice, these instruments are internal to the Licensed Partner's processing and are not visible to you. You send your local currency; your Beneficiary receives Indian Rupees.
In accordance with EU Regulation 2023/1113 and equivalent FATF obligations, we are required to collect and transmit the following information with every Transaction, regardless of amount:
This is a mandatory legal requirement. We cannot process Transactions without this information.
All Transactions to India are subject to Indian regulations, including:
TCS note: Tax Collected at Source (TCS) applies to outward remittances sent from India under the Liberalised Remittance Scheme (LRS), not to inward remittances received in India. As ScopeX's service is sending money to India from abroad, TCS is not typically applicable to your Transaction. Please consult your tax adviser for guidance specific to your circumstances.
The Guiding and Establishing National Innovation for US Stablecoins Act (GENIUS Act, 2025) establishes a federal framework for payment stablecoins. Where our Licensed Partners use digital settlement instruments in processing your Transaction:
As a FINTRAC-registered MSB:
ScopeX maintains a comprehensive AML/CTF compliance programme under:
You acknowledge and agree that ScopeX is legally prohibited — under the PCMLTFA (Canada), equivalent UK legislation, and applicable law in other jurisdictions — from disclosing to you whether we have filed or intend to file a Suspicious Transaction Report (STR) with any financial intelligence unit or law enforcement authority.
If your Transaction is blocked or your Account is suspended for compliance reasons, we may not be able to explain the specific reason. This is a legal obligation, not a failure of service.
You represent and warrant that:
Failure to comply may result in immediate Account termination, reporting of your activities to relevant authorities, and potential legal proceedings.
You must not use our Services to:
If we reasonably believe you have engaged in any prohibited activity, we may suspend or terminate your Account, block or reverse any Transaction, report the activity to authorities, and retain funds associated with suspected prohibited activity pending investigation.
The collection, processing, storage, and protection of your personal data is governed by our Privacy Policy at https://scopex.money/privacy-policy. By using our Services, you confirm you have read and understood our Privacy Policy.
By accepting these Terms, you consent to ScopeX sharing your personal data — including identity documents, contact information, and Transaction data — with our Licensed Partners for the purposes of providing Services, conducting KYC/AML checks, processing Transactions, and meeting regulatory obligations.
Your personal data may be transferred to and processed in Canada, India, and other jurisdictions where our Licensed Partners and service providers operate, in accordance with applicable data protection law, including EU Standard Contractual Clauses, the UK International Data Transfer Agreement, and Canada's adequacy recognition.
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal data. Please see our Privacy Policy for details on exercising these rights. California residents may also contact us at dpo@scopex.money for CCPA/CPRA rights requests.
Nothing in these Terms excludes or limits our liability for:
Subject to Section 11.1, to the maximum extent permitted by law, we are not liable for:
Subject to Section 11.1, ScopeX's total aggregate liability to you for all claims in any twelve (12) month period shall not exceed the total fees paid by you to ScopeX in that period, or CAD $500, whichever is greater.
EEA and UK users: This cap does not apply to our mandatory obligations under PSD2 and the UK PSRs 2017 regarding unauthorised or incorrectly executed Transactions.
Claims relating to the handling, custody, or settlement of funds, or the regulatory conduct of our Licensed Partners, should be directed to the relevant Licensed Partner. We will assist you in identifying the appropriate Licensed Partner and facilitating your claim.
| Channel | Contact |
|---|---|
| complaints@scopex.money | |
| In-app | ScopeX support chat |
| Post | ScopeX Technologies Limited, Unit C6 - 80 Birmingham St, Toronto, ON, Canada, M8V 3W6 |
We will acknowledge your complaint within five (5) business days and aim to resolve it within fifteen (15) business days. Where we cannot resolve it within this timeframe, we will inform you of the delay and provide an updated resolution date.
If we cannot resolve your complaint to your satisfaction, you may refer it to the competent Alternative Dispute Resolution (ADR) body in your EEA member state. Details of the relevant ADR body are available upon request at complaints@scopex.money.
You may also contact the FIN-NET cross-border dispute resolution network: https://finance.ec.europa.eu/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net_en
Note: The EU Online Dispute Resolution (ODR) platform was discontinued on 20 March 2025 and is no longer available.
If your complaint relates to payment services provided by an FCA-authorised Licensed Partner, you may be able to refer it to the Financial Ombudsman Service (FOS):
Financial Ombudsman Service — Exchange Tower, London E14 9SR | Tel: 0800 023 4567 | www.financial-ombudsman.org.uk
ScopeX Technologies Limited is not directly regulated by the FCA and is not within the compulsory jurisdiction of the FOS. We will direct you to the appropriate Licensed Partner for FOS-eligible complaints.
If we cannot resolve your complaint, you may contact:
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Note for Ontario/Canadian users: Mandatory arbitration clauses in consumer agreements are unenforceable under the Ontario Consumer Protection Act, 2002, s.7(2). This arbitration provision does not apply to you.
If you are a Beneficiary in India with a complaint about a Transaction, contact us at complaints@scopex.money. We will coordinate with our Indian Licensed Partner to investigate and resolve the issue. Complaints about the receiving bank may also be escalated to the RBI Banking Ombudsman.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except to the extent that mandatory consumer protection laws in your jurisdiction provide additional rights that cannot be overridden by contract.
Subject to the mandatory local law provisions above and the US arbitration agreement, you and ScopeX submit to the non-exclusive jurisdiction of the courts of Ontario, Canada.
We may update these Terms to reflect changes in our Services, regulatory requirements, or business practices.
| Jurisdiction | Notice required |
|---|---|
| EEA and UK users | At least 2 months' advance written notice before changes take effect (PSD2 Art. 54; UK PSRs 2017, Reg. 51) |
| US, Canadian, and all other users | At least 30 days' advance written notice for material changes |
| Immediate changes | Where required by law, to address a security threat, or imposed by regulators — we will inform you as soon as practicable |
Notice will be sent to your registered email address and/or displayed within the Platform.
EEA and UK users: If you do not object to proposed changes before they take effect, you will be deemed to have accepted them. You may terminate your Account free of charge at any time before any change takes effect.
| Version | Date | Summary |
|---|---|---|
| v1.0 | Prior to March 2026 | Original Terms |
| v2.0 | [●] 2026 | Full regulatory update: FINTRAC MSB disclosure added; PSD2 2-month notice; 13-month unauthorised transaction window; MiCA settlement instrument disclosure; TFR information requirements; GENIUS Act; India LRS/FEMA/PMLA; PCMLTFA; US arbitration; governing law revised to Ontario, Canada; prohibited jurisdictions list; complaints procedure expanded |
All rights, title, and interest in the Platform, website, mobile application, software, content, graphics, and documentation ("ScopeX Materials") belong to ScopeX Technologies Limited and its licensors, and are protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access the Platform solely for your personal use of the Services. This does not include any right to:
"ScopeX" and associated logos and service names are trademarks of ScopeX Technologies Limited. You may not use them without our prior written consent.
Our Platform may contain links to third-party services, including those provided by our Licensed Partners. ScopeX does not control, endorse, or assume responsibility for any third-party services. Your use of them is at your own risk and subject to the third party's own terms and privacy policies.
You agree to indemnify and hold harmless ScopeX and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
This obligation survives termination of these Terms.
You may close your Account at any time by contacting support@scopex.money. You remain responsible for all Transactions initiated before termination and any outstanding obligations.
We may suspend or terminate your Account if:
Where we terminate your Account, we will provide advance notice and reasons, except where: (i) doing so would compromise security or compliance; (ii) prohibited by law (including the tipping-off prohibition); or (iii) immediate action is required to prevent fraud or comply with a legal obligation.
On termination, your access to the Platform ceases, pending Transactions may be completed or reversed at our discretion and in accordance with applicable law, and the following Sections survive: 7, 8, 9, 10, 11, 12, 13, 15, and 17.
Neither party is liable for failure or delay in performance caused by events beyond their reasonable control, including: acts of God, war, terrorism, civil unrest, pandemic, epidemic, fire, flood, government action, sanctions, network failures, power outages, or banking system disruptions. The affected party will provide prompt notice and use reasonable efforts to resume performance.
| Provision | Detail |
|---|---|
| Entire agreement | These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ScopeX regarding the Services. |
| Severability | If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed. The remaining provisions continue in full force. |
| No waiver | Our failure to enforce any provision is not a waiver. No waiver of any breach constitutes a waiver of any subsequent breach. |
| Assignment | You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or restructuring. |
| No third-party rights | These Terms are between you and ScopeX. No other person has the right to enforce any provision. |
| Language | These Terms are in English. In the event of a conflict between the English version and any translation, the English version prevails. |
Notices to ScopeX: legal@scopex.money or by post to the address in Section 21. Notices to you will be sent to your registered email address or via in-app notification.
ScopeX Technologies Limited
Unit C6 - 80 Birmingham St, Toronto, ON, Canada, M8V 3W6
FINTRAC MSB Registration: C100000621
| Department | Contact |
|---|---|
| General support | support@scopex.money |
| Complaints | complaints@scopex.money |
| Legal and regulatory | legal@scopex.money |
| Security incidents | security@scopex.money |
| Data protection | dpo@scopex.money |
Help Centre: https://help.scopex.money
© 2026 ScopeX Technologies Limited. All rights reserved.